It’s all too easy for tech wizards to forget what it was like when they were first learning how to use computers—or even a particular platform. This often leads to miscommunication and frustration when you ask them to explain something to you. They use unfamiliar terms and might get exasperated when you don’t know what they mean.

When I answer questions or teach you how to use a tech tool, I will meet you at your level. No technical jargon, no eye-rolling, no problem whatsoever if we need to go over a concept we’ve already learned about again. I’ll also pay attention to how you’re feeling, and will never fault you for your emotions. I’ll put myself in your shoes and provide the kind of support I would want to receive and at the pace I’d be ready to receive it.

Almost nothing brings me greater joy than helping optimize an inefficient process!

Minimize manual data entry. Remove redundancy. Never spend time copying and pasting the same information into several different places—let a computer do that for you! Your brain power should be used on bigger and better things.

I will help you work smarter, not harder.

I’ll spare you the ‘teach a man to fish’ proverb, but its sentiment is true. I want to put the power of knowledge in your hands as much as possible. This means that when I help you with a tech issue or build you an automation, I want to help you understand what I’m doing and why, as well as how you can use this knowledge to help yourself in the future—as long as you have the interest and the capacity, that is.

Working in silos is not conducive to a successful business. It’s crucial for all involved parties and stakeholders to be aligned on each project’s mission, approach, and communication expectations. We will define these together at the start of our project, and I will keep you apprised of my progress to the degree you’d like to know. I believe in transparency and open (effective) communication.

It’s common to throw around the term ‘UX’—but I wish it were more common to actually focus on it from the very beginning of any project.

Whether your ‘users’ are your customers, colleagues, clients, family—or even just you—the actual experience of interacting with a process or tool is the top priority.

Even if you were to build the most powerful piece of software in the world, if it’s too frustrating or overly challenging to use in practice, it’s essentially worthless. Work with me and we won’t make that mistake.

I’m the kind of person who routinely spots and reports minor typos and broken links on other companies’ websites; I pride myself in my eagle eye. I will not gloss over important questions or decisions, nor will I make sloppy mistakes.

Nobody’s perfect—but I will always endeavor to get as close as possible.

It sounds cheesy to say “feedback is a gift,” but that’s what I believe. I’m always striving to do my best, and to make my best better. Positive feedback is always nice, but constructive feedback is arguably more valuable.

If I do something you think I could have done better, please never hesitate to talk to me about it; I genuinely want to know! I only ask that you frame it respectfully and openly.